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Farsight Studios
The Pinball Arcade / Farsight Studios
A Plea To Farsight: Quality Control Needs To Improve, Respect Your Customers
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<blockquote data-quote="HotHamBoy" data-source="post: 264814" data-attributes="member: 4638"><p>For the record, I have zero animosity towards the beta testers. It isn't their fault that Farsight pushes updates regardless of what you report. </p><p></p><p>And like I said, there's stuff that no one could miss (like key inserts not lighting, being unable to choose skillshot on iOS, missing textures, using Ghostbusters as an example) and I highly doubt Farsight employees are publishing these updates without actually using the software first.</p><p></p><p>I also want to stress that I'm not blaming this on the programmers, who are surely stretched to their limits, but the people in charge choosing to push out busted software.</p><p></p><p>And before someone chimes in to say that I/we would be mad if the tables were delayed let me say that it's far more aggravating to pay for something that doesn't work like it should. Good communication and polish that leads to a quality product goes a long way to make up for delays. A big part of what makes Ghostbusters so frustrating is that we have had very little communication about a table paid for last year that was supposed to come out months ago.</p><p></p><p>Oh, and that it's messed up on top of the excessive delay. That's really been the whole story of Stern Pinball Arcade. They forced a busted product out the door to make the holidays last year, fixed just enough to make it playable and now a year later it's largely in the same state it was last December.</p><p></p><p>After we learned Ghostbusters was releasing for TPA as October's table most users naturally assumed SPA was dead and would be abandoned. You can forgive them for believing that, given how things have gone. Not a good look. </p><p></p><p>SPA customers have been taken for granted. People who bought SPA at retail or paid for Bundle #2 already bought Ghostbusters. That makes the Season 7 TPA season pass an 8 table season since you basically bought Ghostbusters twice.</p><p></p><p>Here's a personal anecdote. A few weeks ago I decided to try to get cross-buy working between TPA and SPA on my iPad because I wanted to play High Roller Casino with 3.0 flipper physics (Half of the TPA tables on mobile STILL don't have them). </p><p></p><p>It took two weeks of back and forth emailing support to get the tables unlocked in SPA. Finally, I started up HRS only to find that most of the inserts had no textures. Joke's on me! This is 10 months after SPA came out for iOS.</p></blockquote><p></p>
[QUOTE="HotHamBoy, post: 264814, member: 4638"] For the record, I have zero animosity towards the beta testers. It isn't their fault that Farsight pushes updates regardless of what you report. And like I said, there's stuff that no one could miss (like key inserts not lighting, being unable to choose skillshot on iOS, missing textures, using Ghostbusters as an example) and I highly doubt Farsight employees are publishing these updates without actually using the software first. I also want to stress that I'm not blaming this on the programmers, who are surely stretched to their limits, but the people in charge choosing to push out busted software. And before someone chimes in to say that I/we would be mad if the tables were delayed let me say that it's far more aggravating to pay for something that doesn't work like it should. Good communication and polish that leads to a quality product goes a long way to make up for delays. A big part of what makes Ghostbusters so frustrating is that we have had very little communication about a table paid for last year that was supposed to come out months ago. Oh, and that it's messed up on top of the excessive delay. That's really been the whole story of Stern Pinball Arcade. They forced a busted product out the door to make the holidays last year, fixed just enough to make it playable and now a year later it's largely in the same state it was last December. After we learned Ghostbusters was releasing for TPA as October's table most users naturally assumed SPA was dead and would be abandoned. You can forgive them for believing that, given how things have gone. Not a good look. SPA customers have been taken for granted. People who bought SPA at retail or paid for Bundle #2 already bought Ghostbusters. That makes the Season 7 TPA season pass an 8 table season since you basically bought Ghostbusters twice. Here's a personal anecdote. A few weeks ago I decided to try to get cross-buy working between TPA and SPA on my iPad because I wanted to play High Roller Casino with 3.0 flipper physics (Half of the TPA tables on mobile STILL don't have them). It took two weeks of back and forth emailing support to get the tables unlocked in SPA. Finally, I started up HRS only to find that most of the inserts had no textures. Joke's on me! This is 10 months after SPA came out for iOS. [/QUOTE]
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The Pinball Arcade / Farsight Studios
A Plea To Farsight: Quality Control Needs To Improve, Respect Your Customers
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