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I think competition and marketplace will eventually get FS to make these changes. Seems they lack the whatever one calls it to come up with innovations to retain long term customers. While some us a bit newer to TPA are still enjoying the ability to play all these great games on various platforms...but how long will it last before the novelty wears out? It's not just about getting the customers but retaining them as well. Just a few things I think FS TPA can do to improve and retain customers:

-adjustable tweeking for flipper speed, ball strength, so forth

-multi-player function for people to play against one another

-change gui for sure

-stop updates on older platforms in favor of new ones

-TPA sanctioned leagues, seems can only be done top down, Not bottom up

-a bit tougher physics or perhaps three adjustable physic settings: easy, normal, hard

As a final note, still happy with TPA but I  am not an old timer like the others  tried zen and thought it too easy. Like nostalgic factor of TPA, like the licensed pins I guess. I suppose I'm sticking around a bit longer.