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Farsight Studios
The Pinball Arcade / Farsight Studios
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<blockquote data-quote="Shardz" data-source="post: 243142" data-attributes="member: 4294"><p>Agreed. Nobody is trying to create unnecessary static or warfare, or even shoot for the year's Top Troll Award. However, the outstanding bugs from 2.0 have not only not been fixed in three patches, but seemingly ignored as well. Head over to the Android section here and check out the six pages of posts. In what proper manner does it need to be reported exactly? That thread has existed since the first day 2.0 went live, yet no acknowledgement they are even reading it. How are they being constructive in aiding us doing their job exactly? See how complicated this gets when a company simply doesn't interact with the fan base? The latest patch, number three since 2.0...no changelog. What did they do exactly cause I saw no difference at all. Zero transparency. Is there a changelog thread here I'm not aware of? How about posting the changes to Google Play if there is, or post a link. </p><p></p><p>The forum is bogged down with old bug reports still awaiting fixes on multiple platforms ad infinitum. How constructive do those need to be exactly? Would multi-language translations help? Google is our friend, right? Perhaps chalkboard diagrams and illustrations on graph paper might be more suitable? This right here is not a bug report; those have been sitting idle throughout the forum. This is amazement of seeing the customers denied of input as they take the time to stream issues, bugs and suggestions to the forum in what appears to be a complete lack of regard for their efforts, including their financial support as well. Never have I seen the likes of this anywhere else before, and I'm old.</p><p></p><p>Let's also throw into the mix the fact that the PC users had to opt in to this beta thing with total consent, while the mobile platforms were bombed with this update with no warning. Ask most if they would have opted in and most would would tell you no, or at least not until it's perfected. This was not our choice, it was forced and it broke a normally pleasant experience for lots of people. Google Play also has a beta test program to keep it out of the public until it is done....why wasn't that method used?</p><p></p><p>Second item on your list; stop buying. Okay, so what you are suggesting is mass refunds for those who already have invested balls deep into the project who are completely unhappy with the mysterious direction they are taking? It's quite obvious that Season 6 will financially bomb like the Hindenburg, that's a given, and touché, I agree. But what about the issue of good faith on their part to existing customers? We did our part, now we wait again for theirs...and wait. It's like buying a car, having the engine fall out down the road, then returning to the dealer to discover the windows and doors are boarded up. How is that fair exactly?</p><p></p><p>Maybe a poll would have been in order to suggest a new UI, get it fully running and perfected first, then take more suggestions on how to streamline it further? Just check out the flood of comments on Google Play and ratings that flipped from 5 stars to 1 over this whole ordeal. Steam isn't much better from what I've seen on the product landing page. Are the browsers blocked at Farsight? They can't see the dismay and disapproval from their collective communities or what? Hell, I'm aware if someone gives me a -1 on a Reddit post, how can you miss 500 angry customers posting comments in every retail channel they are part of?</p><p></p><p>I simply just don't get it and it's not a business model that I'm accustomed to in my experience. I exchange emails with game devs on Google Play that have free products and love feedback, encouraging it as well. They aren't making dime one, but are making quality products with not a single ad and writing me back solid pages of responses to my suggestions and ideas. Here we have just the opposite effect and I'm completely baffled at the entire scenario.</p></blockquote><p></p>
[QUOTE="Shardz, post: 243142, member: 4294"] Agreed. Nobody is trying to create unnecessary static or warfare, or even shoot for the year's Top Troll Award. However, the outstanding bugs from 2.0 have not only not been fixed in three patches, but seemingly ignored as well. Head over to the Android section here and check out the six pages of posts. In what proper manner does it need to be reported exactly? That thread has existed since the first day 2.0 went live, yet no acknowledgement they are even reading it. How are they being constructive in aiding us doing their job exactly? See how complicated this gets when a company simply doesn't interact with the fan base? The latest patch, number three since 2.0...no changelog. What did they do exactly cause I saw no difference at all. Zero transparency. Is there a changelog thread here I'm not aware of? How about posting the changes to Google Play if there is, or post a link. The forum is bogged down with old bug reports still awaiting fixes on multiple platforms ad infinitum. How constructive do those need to be exactly? Would multi-language translations help? Google is our friend, right? Perhaps chalkboard diagrams and illustrations on graph paper might be more suitable? This right here is not a bug report; those have been sitting idle throughout the forum. This is amazement of seeing the customers denied of input as they take the time to stream issues, bugs and suggestions to the forum in what appears to be a complete lack of regard for their efforts, including their financial support as well. Never have I seen the likes of this anywhere else before, and I'm old. Let's also throw into the mix the fact that the PC users had to opt in to this beta thing with total consent, while the mobile platforms were bombed with this update with no warning. Ask most if they would have opted in and most would would tell you no, or at least not until it's perfected. This was not our choice, it was forced and it broke a normally pleasant experience for lots of people. Google Play also has a beta test program to keep it out of the public until it is done....why wasn't that method used? Second item on your list; stop buying. Okay, so what you are suggesting is mass refunds for those who already have invested balls deep into the project who are completely unhappy with the mysterious direction they are taking? It's quite obvious that Season 6 will financially bomb like the Hindenburg, that's a given, and touché, I agree. But what about the issue of good faith on their part to existing customers? We did our part, now we wait again for theirs...and wait. It's like buying a car, having the engine fall out down the road, then returning to the dealer to discover the windows and doors are boarded up. How is that fair exactly? Maybe a poll would have been in order to suggest a new UI, get it fully running and perfected first, then take more suggestions on how to streamline it further? Just check out the flood of comments on Google Play and ratings that flipped from 5 stars to 1 over this whole ordeal. Steam isn't much better from what I've seen on the product landing page. Are the browsers blocked at Farsight? They can't see the dismay and disapproval from their collective communities or what? Hell, I'm aware if someone gives me a -1 on a Reddit post, how can you miss 500 angry customers posting comments in every retail channel they are part of? I simply just don't get it and it's not a business model that I'm accustomed to in my experience. I exchange emails with game devs on Google Play that have free products and love feedback, encouraging it as well. They aren't making dime one, but are making quality products with not a single ad and writing me back solid pages of responses to my suggestions and ideas. Here we have just the opposite effect and I'm completely baffled at the entire scenario. [/QUOTE]
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