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Farsight Studios
The Pinball Arcade / Farsight Studios
Platform Specific
Playstation 3
For the love of God! (bug frustrations)
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<blockquote data-quote="iCub" data-source="post: 37945" data-attributes="member: 1372"><p>I couldn't agree more... You know there is a serious problem when even the most ardent supporters are starting to question the status quo. You only have to take a look at the thread hit count to see what an important topic this has become.</p><p></p><p>To the poster saying that it doesn't hurt sales and that this community is only growing; take a look around and you will see that the general growth comes from the ever growing list of complaints. I don't see the love of pinball as a hobby being the main topic here at the moment.</p><p></p><p>I can provide a real world example of bugs affecting sales. I've trumpeted this game to numerous friends on my PSN list in an effort to spread the word and sent a link to download the demo from the store. It's proved to be counter productive as the response was that the game feels "laggy" and off. Thus, the buggy demo with flipper lag has actually dissuaded people from buying the full game. This is without them getting to the point of discovering DLC that won't restart after one game without quitting, or the ever growing list of other bugs listed on here.</p><p></p><p>To my mind a Community Manager is sorely needed at the moment. Many of the issues raised on here come down to lack of communication with the customer. Problems are always easier to tolerate when you know that they are being looked at and your voice has been heard. Case in point is the Android section of this website. There the chief (only?) android developer at Farsight is actively engaged with the community. </p><p></p><p>Cries of "it's only a small company" aren't good enough. With social media, communication is easier and cheaper than ever. Small companies build big reputations in part, from good community interaction that fosters positive support. Take a look at another SMALL pinball company called Zen Studios... they have a superb Community Manager that regularly provides feedback and answers questions on the forums. They are also heavily engaged in Twitter and Facebook. The consequence of this being that though their forums are a quieter space than here, the topics are allowed to move away from complaints to more positive topics. Often these people don't actually work at the company but are paid to be a liaison.</p><p></p><p>I love the concept of Pinball Arcade and I would guess that is why we are all here ultimately. Whether praising or complaining, it's all down to a passion for the subject. This in itself is a valuable thing for anyone trying to market something, where the biggest pitfall can often be consumer indifference. This passion is slowing being eroded with each buggy update.</p><p></p><p>My stance, while not as furious as some, has led me to take a pause. I'm up to Monster Bash DLC and now its time to sit back and see what happens next. Much as I would dearly love a virtual Elvira table, I will resist the temptation. Anyway, at this time of year we are hardly short of gaming choice in the stores. </p><p></p><p>Ultimately, the biggest protest we can make is not by shouting, but by taking our cash elsewhere. It is for Farsight to convince it's customers that the loyalty is well deserved. Personally, I hope they do.</p></blockquote><p></p>
[QUOTE="iCub, post: 37945, member: 1372"] I couldn't agree more... You know there is a serious problem when even the most ardent supporters are starting to question the status quo. You only have to take a look at the thread hit count to see what an important topic this has become. To the poster saying that it doesn't hurt sales and that this community is only growing; take a look around and you will see that the general growth comes from the ever growing list of complaints. I don't see the love of pinball as a hobby being the main topic here at the moment. I can provide a real world example of bugs affecting sales. I've trumpeted this game to numerous friends on my PSN list in an effort to spread the word and sent a link to download the demo from the store. It's proved to be counter productive as the response was that the game feels "laggy" and off. Thus, the buggy demo with flipper lag has actually dissuaded people from buying the full game. This is without them getting to the point of discovering DLC that won't restart after one game without quitting, or the ever growing list of other bugs listed on here. To my mind a Community Manager is sorely needed at the moment. Many of the issues raised on here come down to lack of communication with the customer. Problems are always easier to tolerate when you know that they are being looked at and your voice has been heard. Case in point is the Android section of this website. There the chief (only?) android developer at Farsight is actively engaged with the community. Cries of "it's only a small company" aren't good enough. With social media, communication is easier and cheaper than ever. Small companies build big reputations in part, from good community interaction that fosters positive support. Take a look at another SMALL pinball company called Zen Studios... they have a superb Community Manager that regularly provides feedback and answers questions on the forums. They are also heavily engaged in Twitter and Facebook. The consequence of this being that though their forums are a quieter space than here, the topics are allowed to move away from complaints to more positive topics. Often these people don't actually work at the company but are paid to be a liaison. I love the concept of Pinball Arcade and I would guess that is why we are all here ultimately. Whether praising or complaining, it's all down to a passion for the subject. This in itself is a valuable thing for anyone trying to market something, where the biggest pitfall can often be consumer indifference. This passion is slowing being eroded with each buggy update. My stance, while not as furious as some, has led me to take a pause. I'm up to Monster Bash DLC and now its time to sit back and see what happens next. Much as I would dearly love a virtual Elvira table, I will resist the temptation. Anyway, at this time of year we are hardly short of gaming choice in the stores. Ultimately, the biggest protest we can make is not by shouting, but by taking our cash elsewhere. It is for Farsight to convince it's customers that the loyalty is well deserved. Personally, I hope they do. [/QUOTE]
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Farsight Studios
The Pinball Arcade / Farsight Studios
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For the love of God! (bug frustrations)
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