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Message: <blockquote data-quote="Buzz1126" data-source="post: 133465" data-attributes="member: 3964">You know, when I sent in the first email, I was pretty sure that I wouldn't be able to change Apple's stance. It was simply my way of saying, hey I don't like what you did, at least tell me why.  The first three emails, I couldn't even get the person on the other end to understand what my question was. His first two emails were responses concerning the "quality of the app". He kept wanting to pass me off to the "third party developer" or the Apple feedback page.  He finally passed me off to his supervisor/manager/lead, who told me that Apple "couldn't comment on the prices of apps" and I should contact the developer. I wasn't going to go thru the bulls**t I went thru with the previous responder. I am a previous customer service manager, and I realize stalling tactics when I see them. So, I replied with my name, my home phone number, and my cellphone number, and requested the manager give me a call as sometimes ideas get lost in emails, where talking seems to clear things up.  When I got an email from the Apple Supervisor recapping my EXACT question, I was excited! She understood what I wanted, and could give me the explainaton of why the Season Three passes were no longer available. I got an email saing she was taking "personal ownership" of this and would get back to me. I got two more emails, telling me she was working on it. Finally, after three levels of customer service.After thirteen emails.It all boiled down to:                                                              "because we said so".</blockquote>

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