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Message: <blockquote data-quote="Xanija" data-source="post: 284006" data-attributes="member: 2707">Ok, I was using the chat help, and they tried to guide me through the refund process, which of course didn't work. They couldn't give me the refund via chat, so I got a link to receive a call from Google. After speaking to someone from a call center, he told me he would need to have me called back from another specialist (probably because it's not a standard refund). After about 15 min. he called me back saying he can't refund the game and I need to get to the developer. I explained I have a contract between Google and myself, not between the developer and Google would not meet their obligations. He said the developer might have not followed the T&C of Google, where I replied: Well, not my problem. This is something between Google and the developer and not concerning my Terms and Conditions with Google. It's also nothing between the developer and myself. I have the right to redownload a game whenever I want, and Google has taken away this possibility. He actually cofirmed this to me, but also said he couldn't help me. I asked for a possibilty to escalate this, and the only thing he was able to offer was a formal complaint form, which he would mail to me together with the data of the developer. I have now filled out the form (which is basically a support contact form) describing the issue, which is purely caused by Google and told them I reserve the right to come back with the comsumer protection association.</blockquote>

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