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Message: <blockquote data-quote="stevesabol" data-source="post: 21876" data-attributes="member: 348">For the user, there is a determination of how much enjoyment do they expect out of a certain expenditure. For some, the frustrations of a non-perfect product outweigh the expenditure... it doesn't matter if that expense is $1 or $100... the individual has their own value set. What we're seeing right now is a handful(?) of TPA consumers are struggling with the value proposition that Farsight offers.Part of that value prop, which is genius marketing IMO, is the "pinball preservation" angle. There's a "greater good" that Farsight is doing. That factors heavily for some, not at all for others. But it is part of Farsight's value proposition.For the software developer (Farsight in this case) things get a little murkier. Bugs will always happen. Say it with me "Bugs will always happen". No software is perfect.With that said, the number of bugs that have slipped through are likely the result of either: (1) ineptitude or (B) business reasons.I tend to think (1) just isn't the case. But (B). We already know TPA is not profitable (yet) for Farsight. So with any new release they are balancing new revenue potential against attrition. If a high percentage of the installed base will buy the new tables and the addition of those new tables will grow the user base, then shipping with bugs or flaws is a tradeoff they are willing to make.We used to tell clients "Pick two: speed, accuracy, low cost". Farsight seems to have chosen Speed and Low Cost which makes sense when you're trying to build to profitability.And don't forget how the "greater good" angle is working for them too... Many of use are willing to put up with a far-less-than-perfect product because that is a sacrifice we are willing to make to preserve these tables, even if that preservation is an imperfect one.</blockquote>

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