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One way or another, this needs to get fixed. In a game where online leaderboards are pretty much the primary purpose in terms of long-term replay value and competition, having great scores get completely wiped out because the game can't recover from its own bugs is completely unacceptable. Since the odds of these bugs occurring are greater the longer a game goes on, who knows how many of the potential best scores have never actually been recorded?

At the very least, the game needs to at least have an "End Game" menu option that allows the player to simply record the current score as a completed game, perhaps with a prompt when the game is ball searching for more than a minute and never finding anything. It would be far from ideal, since who knows how many more points could have been scored if the game continued properly, but at least it wouldn't torpedo what could possibly have been someone's personal best score.

The downside of doing something like Visual Pinball's "add ball" command is far outweighed by the critical failure of having high-scoring games vanish completely into the ether. Worrying about bugs related to that compared to the utterly game-breaking one we're discussing would be like worrying about getting a splinter when you have a gunshot wound to the chest.