Welcome Back to Digital Pinball Fans - please read this first
For latest updates, follow Digital Pinball Fans on Facebook and Twitter

Reply to thread

Message: <blockquote data-quote="Scared Stiff" data-source="post: 296065" data-attributes="member: 7682">My thoughts? In a nutshell Zen is screwing over some of their most loyal customers and making switches that no one ever really asked for. It’s the single most anti-customer thing I have seen in my whole life and I am completely disgusted by it and Zen in general. On one hand Mel admits their were mistakes made in the past. But then he runs off a laundry list of things that are mistakes now. It’s like the company has learned NOTHING. Although considering he begged people to stick with them it does imply some sort of awareness that they aren’t handling this right. But then why do it? Companies that are doing things right don’t have to beg their customers to stay with them. My take away from all of this is it was a cost-saving move so they don’t have to maintain their own engine anymore while casually disregarding their player-base. There wasn’t much content last year. There won’t be any for Steam users this year, and thanks to their exclusivity deal with Epic, an ADDITIONAL year without content after that. Expecting people to either switch stores, or go without much content for THREE full years seems a bit unreasonable to me. Actually no...it’s beyond the pale and outrageous. On top of that they rub salt in the wound and tell everyone to buy everything again for a change that people didn’t even ask for. It’s insulting. And they didn’t even mention mobile, so what’s going on with that?  I’ve seen tons of people say they are abandoning Zen now so this seems like a very risky move on Zen’s part. First rule of business: Don’t piss your customers off. A lesson stunningly lost on Zen. I really don’t get it.</blockquote>

Verification

Members online

No members online now.

Total: 135 (members: 0, guests: 135)