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Message: <blockquote data-quote="Alex Atkin UK" data-source="post: 130943" data-attributes="member: 1290">I know, its taken this long for someone on the blog to actually say they referred this issue upwards.  It kinda sucks how they only really read the comments on page 1 of each post, the rest drop into oblivion and its taken this many weeks for a PA fan to get their comment on page one.  Its already not very reassuring to hear "I have forwarded this on to get it looked at." as it makes it sound like they have been doing nothing for weeks as they didn't know it was still broken.This would not surprised me as I tried to tell customer support but they insisted I call them.  I informed them I am unable to call 0844 numbers and they responded with the same stock message that I need to call them.  That kind of ignorant behaviour really gets my back up, especially coming from Xbox where its a freephone number to call customer support and they have ALWAYS been very helpful.  At the very LEAST I would have cut them some slack if they had said "I'm sorry, unfortunately we cannot do call back as e-mail support are in a different office" or something like that, but just ignoring the fact I said I CAN'T call their CS number is insulting.It seems Microsoft have the customer support but crappy corporate decisions and hardware, Sony have excellent hardware but garbage customer support.  You just can't win.  At least by law they are required to get rid of that 0844 number by April and turn it into one I can call with my mobile phone bundled minutes.</blockquote>

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