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Farsight Studios
The Pinball Arcade / Farsight Studios
The things Farsight put up with...
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<blockquote data-quote="Slam23" data-source="post: 179933" data-attributes="member: 896"><p>I'm also a longstanding and patient fan of TPA, and I'll probably will be for a long time if they keep putting tables out. I have to side with Jeff's points above though, I also don't feel that customer support and quality control is up to par. If they would be more open in communication about this, and for example could give accurate time tables for fixing stuff (and keep to them in a reasonable manner), I would feel less frustrated. I also play Zen, and although their presentation is very snappy and polished, I can't get used to the physics. Not to start an argument here about that mind you, it's just my preference. I have had fun with Zen tables and I think it's great that there are multiple companies that cater to us pinheads, we should feel lucky about that. I got through to Farsight support recently about rollover score bugs that frustrate HOF scoring on iOS. Toolinit posted a thread about it at first and listed the problems. Support promised to sent my email through to the people of quality control, so this is a testcase for me how Farsight will handle this. I'm hopeful something will be done with this, but at the same time they haven't had a great track record on these kind of things. I'll report back if something happens. I think it's a good thing that we sound off on this, if some of the more prominent members in this community give measured responses (moderators for example), this could lend some more weight to the issue. So let's hear from them!</p></blockquote><p></p>
[QUOTE="Slam23, post: 179933, member: 896"] I'm also a longstanding and patient fan of TPA, and I'll probably will be for a long time if they keep putting tables out. I have to side with Jeff's points above though, I also don't feel that customer support and quality control is up to par. If they would be more open in communication about this, and for example could give accurate time tables for fixing stuff (and keep to them in a reasonable manner), I would feel less frustrated. I also play Zen, and although their presentation is very snappy and polished, I can't get used to the physics. Not to start an argument here about that mind you, it's just my preference. I have had fun with Zen tables and I think it's great that there are multiple companies that cater to us pinheads, we should feel lucky about that. I got through to Farsight support recently about rollover score bugs that frustrate HOF scoring on iOS. Toolinit posted a thread about it at first and listed the problems. Support promised to sent my email through to the people of quality control, so this is a testcase for me how Farsight will handle this. I'm hopeful something will be done with this, but at the same time they haven't had a great track record on these kind of things. I'll report back if something happens. I think it's a good thing that we sound off on this, if some of the more prominent members in this community give measured responses (moderators for example), this could lend some more weight to the issue. So let's hear from them! [/QUOTE]
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