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Message: <blockquote data-quote="BigC777" data-source="post: 57948" data-attributes="member: 1614">I'm officially Done!Dear Farsight: You don't know me even though I have bought all of your products from PSP to PS2 to Wii to 360 to PS3 from Gottlieb Collection to Williams to PBA. I am one of the many people you hear about that if something goes wrong they usually don't say or do anything - we just simply go away and go to a competing better product. Well I decided to actually voice my opinion and let you know that I am done with PBA and for anyone like me there's at least a few hundred probably that are just not going to say a word- they simply won't ever come back. I've followed the forums since PBA was out and read all the complaints-both valid and not so much-and all of the justifications for the problems. The end result is I don't really care about any excuses at this point - if your business model requires you to put these tables out on such a tight schedule over so many platforms without proper testing and not allow time for bug fixes months after the fact then the model is fatally flawed. You will go out of business if you don't take care of your customers and put out a quality product - Business 101. Latest examples include Twilght Zone artwork reversed next to flippers- the response "That is an interesting find, I need to look into how the table was initially shipped and get back to you guys. Thanks for pointing this out, I am surprised we would have passed approval if this is indeed wrong in our game." this was in December. Guess what - I'm suprised as well that on a static playfield background no one noticed something substantial like that before it shipped! Sure one can argue that it is a "minor flaw" but what about low quality textures, slow downs, squared seams showing in latest tables ... the defenders will become less and less over time. Money speaks louder than words and my biggest real life example is this: I just got $10 from Sony for the PS Store for free. I am STILL not going to go out and purchase your latest pack or any others ever again until/IF you ever fix some of the glaring issues that have been in your game for ages. Farsight if you're reading this I want you to succeed but your company will fail and you will have no one to blame but yourselves unless you quit with all the excuses and put out a better quality product!</blockquote>

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