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Farsight Studios
The Pinball Arcade / Farsight Studios
Platform Specific
Playstation 4
Can't Open Purchased Tables
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<blockquote data-quote="funchords" data-source="post: 272314" data-attributes="member: 6680"><p><strong>Chat transcript in case someone searches this issue/bug/whatever this is</strong></p><p></p><p>Erika:Hello, My name is Erika how may I assist you today?</p><p></p><p>Me:Hello. Today I bought Pinball Arcade: Season Four Pass (1) ($29.99) within my PS4 but the additional content is not showing up. </p><p></p><p>Erika:Hi Robert! Nice to meet you, I’ll be glad to check and verify on the issue you are having with your purchase. Please note will be working with the information you submitted in the Pre-Chat form and we’d like to remind you to reply every 2 minutes, to prevent the conversation from timing out.</p><p></p><p>Erika:For us to start, May I ask for your Phone Number in order to update your information?</p><p></p><p>Me: phone is XXX-XXX-XXX</p><p></p><p>Me:.</p><p></p><p>Erika:Thanks, I just pulled up the information and I can verify that your purchase was registered correctly and you own the licenses for the season pass.</p><p></p><p>Erika:This addition content should give you more tables like Phantom of the Opera™, Earthshaker™ . You have checked and this is not in game, right?</p><p></p><p>Me:Correct.</p><p></p><p>Me:I have restarted the PS4 and still no new tables</p><p></p><p>Erika:No problem, let's try a couple of steps, do you have access to your console?</p><p></p><p>Me:Yes</p><p></p><p>Erika:Great, please proceed to verify you are logged in under the correct PSN account that purchased the content.</p><p></p><p>Me<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick out tongue :p" loading="lazy" data-shortname=":p" />rofile shows</p><p></p><p>Me:XXXX XXXXXX</p><p></p><p>Me:XXXXXXXX</p><p></p><p>Erika:Good now go to Settings > Account Management, and select Restore Licenses. Click OK when done.</p><p></p><p>Me:OK</p><p></p><p>Erika:After that go to the PS4™ Library > Purchased and select the game in question.</p><p></p><p></p><p></p><p>For season pass/downloadable game content, select PlayStation Store > My Add-Ons on the lower left to find and let me know if you see that one as purchased or if it gives the option to download.</p><p></p><p>Me:1 sec</p><p></p><p>Erika:Yes of course.</p><p></p><p>Me:Having trouble finding PlayStation Store</p><p></p><p>Erika:Oh if you selected the game then it usually appears on the left section at the bottom.</p><p></p><p>Me:1 sec</p><p></p><p>Me:The new tables are not there</p><p></p><p>Me:The Season 2 and 3 tables that I purchased before today are there</p><p></p><p>Me:But no Season 4 </p><p></p><p>Erika:No problem and if you go and verify in game, can you see if any new table was added?</p><p></p><p>Me:checking...</p><p></p><p>Me:No ... they are not there</p><p></p><p>Erika:I see, just one thing, I just verified and on the game, there will be a in game store, you enter there, select the season pass you purchased and you will find the list of tables so you can download them.</p><p></p><p>Erika:Can you please double check that?</p><p></p><p>Me:It just offers to sell it to me again</p><p></p><p>Erika:Thank you for verifying this. Allow me just one moment please.</p><p></p><p>Me:If I proceed as if I'm trying to buy it (again), I get "We're sorry, this product cannot be purchased at this time. (WC-40360-3)"</p><p></p><p>Erika:Thanks for letting me know that, we are currently verifying what would be the next option in this case.</p><p></p><p>Me:OK</p><p></p><p>Me:...(2 minute keep alive)</p><p></p><p>Erika:Thank you.</p><p></p><p>Erika:And thanks for waiting Robert, we just double check on your PSN account the content shows as active so the next step will be to delete and re install the game and check one more time. We also suggest to submit a report with the game developer about this matter. Here's their contact information:</p><p></p><p><a href="http://farsightstudios.com/" target="_blank">http://farsightstudios.com/</a></p><p></p><p>Erika:We are also creating a case to follow up on the issue, so you can keep this reference number XXXXXXXX. If the issue is not corrected then please contact us back so we can check on further options.</p><p></p><p>Me:OK</p><p></p><p>Erika<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite7" alt=":p" title="Stick out tongue :p" loading="lazy" data-shortname=":p" />erfect, we are positive that those steps will work for you but if not, please let us know, we are here for you at any time. Is there anything else I can help you with?</p><p></p><p>Me:Nope. I'll see where that leads. Thanks</p><p></p><p style="margin-left: 20px">Later, I reconnected</p><p></p><p>Daniel (5/23/2018, 5:45:43 PM): Hello, My name is Daniel how may I assist you today? </p><p></p><p>Me (5/23/2018, 5:45:53 PM): I just wanted to let you know a solution found for reference number XXXXXXXX: Once you've bought the Season 4 pass or the Season 5 pass, through the store and each table in the season 4 and 5 pass are now listed as Free. Add them individually to your cart (free) and check out (free). Then you can download them to your console. Unlike Seasons 2 or 3, they don't download as one group. </p><p></p><p>Me (5/23/2018, 5:46:22 PM): This might save someone a half hour and you people a bunch of time. </p><p></p><p>Daniel (5/23/2018, 5:47:11 PM): Hi Robert! Thank you very much for taking the time to share this solution with us! We really appreciate it </p><p></p><p>Me (5/23/2018, 5:47:21 PM): YW. Have a nice night. </p><p></p><p>Daniel (5/23/2018, 5:47:40 PM): You as well! Thank you for chatting with us today! We hope you have a great day! Thanks again! You are the best!</p></blockquote><p></p>
[QUOTE="funchords, post: 272314, member: 6680"] [b]Chat transcript in case someone searches this issue/bug/whatever this is[/b] Erika:Hello, My name is Erika how may I assist you today? Me:Hello. Today I bought Pinball Arcade: Season Four Pass (1) ($29.99) within my PS4 but the additional content is not showing up. Erika:Hi Robert! Nice to meet you, I’ll be glad to check and verify on the issue you are having with your purchase. Please note will be working with the information you submitted in the Pre-Chat form and we’d like to remind you to reply every 2 minutes, to prevent the conversation from timing out. Erika:For us to start, May I ask for your Phone Number in order to update your information? Me: phone is XXX-XXX-XXX Me:. Erika:Thanks, I just pulled up the information and I can verify that your purchase was registered correctly and you own the licenses for the season pass. Erika:This addition content should give you more tables like Phantom of the Opera™, Earthshaker™ . You have checked and this is not in game, right? Me:Correct. Me:I have restarted the PS4 and still no new tables Erika:No problem, let's try a couple of steps, do you have access to your console? Me:Yes Erika:Great, please proceed to verify you are logged in under the correct PSN account that purchased the content. Me:Profile shows Me:XXXX XXXXXX Me:XXXXXXXX Erika:Good now go to Settings > Account Management, and select Restore Licenses. Click OK when done. Me:OK Erika:After that go to the PS4™ Library > Purchased and select the game in question. For season pass/downloadable game content, select PlayStation Store > My Add-Ons on the lower left to find and let me know if you see that one as purchased or if it gives the option to download. Me:1 sec Erika:Yes of course. Me:Having trouble finding PlayStation Store Erika:Oh if you selected the game then it usually appears on the left section at the bottom. Me:1 sec Me:The new tables are not there Me:The Season 2 and 3 tables that I purchased before today are there Me:But no Season 4 Erika:No problem and if you go and verify in game, can you see if any new table was added? Me:checking... Me:No ... they are not there Erika:I see, just one thing, I just verified and on the game, there will be a in game store, you enter there, select the season pass you purchased and you will find the list of tables so you can download them. Erika:Can you please double check that? Me:It just offers to sell it to me again Erika:Thank you for verifying this. Allow me just one moment please. Me:If I proceed as if I'm trying to buy it (again), I get "We're sorry, this product cannot be purchased at this time. (WC-40360-3)" Erika:Thanks for letting me know that, we are currently verifying what would be the next option in this case. Me:OK Me:...(2 minute keep alive) Erika:Thank you. Erika:And thanks for waiting Robert, we just double check on your PSN account the content shows as active so the next step will be to delete and re install the game and check one more time. We also suggest to submit a report with the game developer about this matter. Here's their contact information: [url]http://farsightstudios.com/[/url] Erika:We are also creating a case to follow up on the issue, so you can keep this reference number XXXXXXXX. If the issue is not corrected then please contact us back so we can check on further options. Me:OK Erika:Perfect, we are positive that those steps will work for you but if not, please let us know, we are here for you at any time. Is there anything else I can help you with? Me:Nope. I'll see where that leads. Thanks [INDENT]Later, I reconnected[/INDENT] Daniel (5/23/2018, 5:45:43 PM): Hello, My name is Daniel how may I assist you today? Me (5/23/2018, 5:45:53 PM): I just wanted to let you know a solution found for reference number XXXXXXXX: Once you've bought the Season 4 pass or the Season 5 pass, through the store and each table in the season 4 and 5 pass are now listed as Free. Add them individually to your cart (free) and check out (free). Then you can download them to your console. Unlike Seasons 2 or 3, they don't download as one group. Me (5/23/2018, 5:46:22 PM): This might save someone a half hour and you people a bunch of time. Daniel (5/23/2018, 5:47:11 PM): Hi Robert! Thank you very much for taking the time to share this solution with us! We really appreciate it Me (5/23/2018, 5:47:21 PM): YW. Have a nice night. Daniel (5/23/2018, 5:47:40 PM): You as well! Thank you for chatting with us today! We hope you have a great day! Thanks again! You are the best! [/QUOTE]
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The Pinball Arcade / Farsight Studios
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Can't Open Purchased Tables
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