Google Play Entitlements Server Known Issue (was "Wait - what?")

[MOO]

From the official site FAQ section:

"I just installed the Pinball Arcade on my new mobile device and all or some of my tables are missing.

This happens because there is a free version of the app and a seperate paid version. Make sure you are using the version that you originally used to purchase your tables."

I don't even know where to start...
I mean, I LOVE TPA - it's the only reason I bought a replacement tablet.
How am I supposed to find "the version that originally used to purchase [my] tables"? And then what?

 

[Heretic]

tpa has two. ersion ine is simoly label free the other isnt, all you need to do is log into your google play and farsight account then restore your purchases

so if you started with the free versionnuse that otherwise use the paid app

 

[MOO]

Well so far, I have:
1: installed it directly from Google Play Store
2: installed it via my apps history at Google Play Store
3: installed it via Chrome from Farsight website
4: installed it via Google Play from Farsight website
All with the same result - no tables, and an error message that I have already purchased the pro versions.

 

[Heretic]

[MENTION=459]jaredmorgs[/MENTION] or and of the andy users wanna weigh in?

 

[Scumble373]

Looking into it now! Sorry for the inconvenience!!!

 

[Kratos3]

For me, it just took a little bit and then they just showed up.

 

[Scumble373]

Hey everyone,

So after getting in contact with Google play support, they informed me that one of their servers have gone down. If you try to uninstall, and reinstall the app, your tables will not appear in "My Tables" and they won't be available for purchase in the menu's.

Please know that your transactions have NOT been lost, once the server is up, you should be able to uninstall and reinstall to fix the problem.

Again, I am VERY sorry for the inconvenience, thank you so much for you patience.

 

[MOO]

Hey everyone,

So after getting in contact with Google play support, they informed me that one of their servers have gone down. If you try to uninstall, and reinstall the app, your tables will not appear in "My Tables" and they won't be available for purchase in the menu's.

Please know that your transactions have NOT been lost, once the server is up, you should be able to uninstall and reinstall to fix the problem.

Again, I am VERY sorry for the inconvenience, thank you so much for you patience.

So this is a temporary glitch then?
That's a relief!
Thank you for doing the donkey work Scumble
I'll keep trying

 

[Scumble373]

So this is a temporary glitch then?

Yes DEFINITELY a temporary problem! Don't worry, all your purchases are safe, and your tables should be restored shortly. Keep checking back here for updates on the whole situation.

Thank you for doing the donkey work Scumble

My Pleasure Moo