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Farsight Studios
The Pinball Arcade / Farsight Studios
Recent Kickstarter reward email
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<blockquote data-quote="Tokyo Rose" data-source="post: 73223" data-attributes="member: 847"><p>Hi all,</p><p></p><p>Have started this thread to see how others may be faring regarding the recent ( 2 days ago ) email sent out from Farsight asking people who still were not able to collect their reward for donating to either both or one of the Kickstarters for TZ or ST:TNG.</p><p></p><p>I found that the email which was sent had an email address that then sent one to the Farsight site and then one was lost as to what to do next. The site seems non-functional and , at least on a Mac, clicking on any of the information on the Farsight site (including the email address ) first states that it may be a phishing site but still goes nowhere. However, I was able to respond via email to Farsight via the Kickstarter address, but I'm uncertain whether that is the proper place to try and communicate. I have yet to hear anything over the last 24 hours +.</p><p></p><p>Here is the email for the Star Trek Kickstarter and is the same for TZ:</p><p></p><p></p><p></p><p>Project Update #7: Star Trek</p><p>Posted by FarSight Studios</p><p>Hello everyone,</p><p>It seems in going through Kickstarter emails, that some of you have not been answered. Unfortunately, we have had server, email and some personnel issues for a few months; this is not an excuse, just maybe an answer as to why some of you have not received a reply. We've now addressed these problems and sincerely want to rectify any issues you have. Please email me at <a href="mailto:kickstarter@farsightstudios.com">kickstarter@farsightstudios.com</a> with any unresolved issues.</p><p>We'll do our best to take care of you as soon as possible. You've been more than patient!</p><p>Care to comment? View this update on Kickstarter →</p><p></p><p>---------------</p><p></p><p>As you can see above, a Farsight address is given, but this leads one nowhere helpful at all.</p><p>Looking forward to any help or suggestions as I know we have some staff from the company on hand here from time to time. Did I do the right thing by responding to you at your Kickstarter email address ?</p></blockquote><p></p>
[QUOTE="Tokyo Rose, post: 73223, member: 847"] Hi all, Have started this thread to see how others may be faring regarding the recent ( 2 days ago ) email sent out from Farsight asking people who still were not able to collect their reward for donating to either both or one of the Kickstarters for TZ or ST:TNG. I found that the email which was sent had an email address that then sent one to the Farsight site and then one was lost as to what to do next. The site seems non-functional and , at least on a Mac, clicking on any of the information on the Farsight site (including the email address ) first states that it may be a phishing site but still goes nowhere. However, I was able to respond via email to Farsight via the Kickstarter address, but I'm uncertain whether that is the proper place to try and communicate. I have yet to hear anything over the last 24 hours +. Here is the email for the Star Trek Kickstarter and is the same for TZ: Project Update #7: Star Trek Posted by FarSight Studios Hello everyone, It seems in going through Kickstarter emails, that some of you have not been answered. Unfortunately, we have had server, email and some personnel issues for a few months; this is not an excuse, just maybe an answer as to why some of you have not received a reply. We've now addressed these problems and sincerely want to rectify any issues you have. Please email me at [email]kickstarter@farsightstudios.com[/email] with any unresolved issues. We'll do our best to take care of you as soon as possible. You've been more than patient! Care to comment? View this update on Kickstarter → --------------- As you can see above, a Farsight address is given, but this leads one nowhere helpful at all. Looking forward to any help or suggestions as I know we have some staff from the company on hand here from time to time. Did I do the right thing by responding to you at your Kickstarter email address ? [/QUOTE]
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