Bug TPA won't launch after patch

[David Greene]

After today's bug fix patch (12/6) TPA won't launch on my Ipad. The icon is now just a black square and when I tap it it just says "waiting...".

 

[Brandon Garvin]

Hi, could you tell me which version of the game you're trying to play? Is it the free version or the paid version?

I'm not aware of any updates that were supposed to go out today. Was it our game that updated, or was it your device?

Finally, is it the icon for the game itself that is black? Or is it the icon for a table within the game?

Sorry for all the questions, but I don't have much information to go off of here!

 

[Kolchak357]

Free version update 6.6.5 for bug fixes came out today.

Just downloaded it. Didn't cause me any problems. Played a game of Jacks Open to test.

 

[David Greene]

Hi Brandon,

I'm trying to play the paid version. It was a game update "Jacks Open and Centigrade 37 bug fixes". It's the TPA icon for the game itself that is blacked out. I tried to reboot my device, no change. I was unable to uninstall ("waiting..." again).

 

[codinghorror]

I've seen issues like this with iOS for failed updates on various apps. Unlikely to be Farsight specific.

Is your device disk full?

 

[David Greene]

codinghorror,

Nope, about 9GB used on a 32GB device.

 

[Brandon Garvin]

codinghorror,

Nope, about 9GB used on a 32GB device.

You might be able to remove it by going to Settings -> General -> Storage & iCloud Usage -> Manage Storage (the one under "storage") -> Pinball Arcade. From there press the Delete App button. Then try reinstalling the game. Failing that though you might get better results by emailing our support team, I'm not the most knowledgeable about apple devices: support@farsightstudios.com

I hope you're able to get this resolved!

 

[David Greene]

You might be able to remove it by going to Settings -> General -> Storage & iCloud Usage -> Manage Storage (the one under "storage") -> Pinball Arcade. From there press the Delete App button. Then try reinstalling the game. Failing that though you might get better results by emailing our support team, I'm not the most knowledgeable about apple devices: support@farsightstudios.com

I hope you're able to get this resolved!

That worked. I have to re download all my purchased tables but small price to pay. Thank you very much for the help. I don't much about Apple devices either. I originally got it to play TPA before the PC version came out and now I play on the Ipad most of the time because of the portability. Thanks again.

 

[Slam23]

This got me thinking about a possible sticky for the usual strategies to get TPA going again:
- Logging in/out
- Deleting and downloading a table via "management"
- Powercycling the iOS device
- Deleting and reinstalling the TPA app (after doing a remote backup!)

 

[Brandon Garvin]

That worked. I have to re download all my purchased tables but small price to pay. Thank you very much for the help. I don't much about Apple devices either. I originally got it to play TPA before the PC version came out and now I play on the Ipad most of the time because of the portability. Thanks again.

Good to hear that worked for you!

This got me thinking about a possible sticky for the usual strategies to get TPA going again:
- Logging in/out
- Deleting and downloading a table via "management"
- Powercycling the iOS device
- Deleting and reinstalling the TPA app (after doing a remote backup!)

I think that would be a good idea! It sounds especially helpful for people who don't like to contact support.

 

[EldarOfSuburbia]

This got me thinking about a possible sticky for the usual strategies to get TPA going again:
- Logging in/out
- Deleting and downloading a table via "management"
- Powercycling the iOS device
- Deleting and reinstalling the TPA app (after doing a remote backup!)

This could just as easily apply to Android as well of course. Or indeed any platform. Not sure I'd recommend a complete re-install for Steam given the unique difficulties of restoring/sharing game data.