I don't think they really give a **** tbh, as said above they pretty much have a monopoly and a captive market of pinheads so they have no incentive whatsoever to raise their game. Sad.
It's one of those situation where ANY developer could step in and steal the market by raising the quality bar and being communicative, but it won't happen because the market isn't worth pursuing. FS just stepped in to fill a void and now we are all at their mercy. It's them or nothing.